Caesars UK are owned by Caesars Entertainment operating out of Las Vegas.
They run 8 UK sites, with three in London and 5 around the rest of the country. LCI actually trade as a variety of brands – in London they have the Playboy, Empire and Sportsman, while around the UK they have the Alea in Glasgow and Nottingham, the Rendezvous in Southend and the separately branded Manchester 235. They recently closed the Golden Nugget, sadly – it was nothing if not full of character.
All of their sites are relatively newly built, albeit not necessarily having been refurbished for a while. The jewel in their crown is the Empire casino in Leicester Square, which is located right there below the cinema and reputedly makes a fortune – it benefits from squadrons of tourists as well as Chinatown right around the corner.
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Caesars – they were called LCI then – went big some years ago, opening those huge units outside London, with what are best described as mixed results. They had a very large site in Leeds until closing it recently – they figured “if we build it they will come”, but a location outside of the city centre with three other central competitors did for them. Their other sites are very impressive and well worth a visit.
Alea Casino Glasgow
Springfield Quay,
Paisley Road,
Glasgow G5 8NP
Tel: 44 141555 6100
Alea Casino, Leeds - now closed
4 The Boulevard,
Clarence Dock,
Leeds LS10 1PZ
Tel: 44 1133413200
Alea Casino, Nottingham
108 Upper Parliament Street,
Nottingham NG1 6LF
Tel: 44 1158720600
Golden Nugget Casino, London - now closed
22-23 Shaftesbury Avenue,
London W1D 7EJ
Tel: 44 2074390099
Manchester 235 Casino
Great Northern,
2 Watson Street,
Mancester M3 4LP
Tel: 44 1618280300
Playboy Casino, London
14 Old Park Lane,
Mayfair,
London W1K 1ND
Tel: 44 2074918586
Rendezvous Casino Brighton
Brighton Marina Village,
Brighton BN2 5U
Tel: 44 1273605602
Rendezvous Casino, Southend
Eastern Esplanade,
Southend SS1 2ZG
Tel: 44 1702616000
Sportsman Casino, London
The Sportsman Casino,
Old Quebec Street,
London W1H 7AF
Tel: 44 2074140061
The Empire Casino, London
5-6 Leicester Square,
London WC2H 7NA
Tel: 44 2030141000
Social responsibility failings around VIP scheme
The UK Gambling Commission (UKGC) has fined casino firm Caesars Entertainment UK Limited a record £13m ($16m), due in part to a VIP scheme with “systemic failings”. This is the largest financial penalty to be handed out by the UKGC to date.
the largest financial penalty to be handed out by the UKGC
The commission investigated the company’s social responsibility failings between January 2016 and December 2018. In one case, a VIP customer lost £323,000 ($402,000) in a year while exhibiting clear signs of gambling addiction, such as playing on more than 30 occasions for five hours at a time.
The land-based casino operator is in charge of 11 casinos in the UK which are registered under London Clubs Management Limited.
Anti-money laundering checks also at fault
The investigation also detailed failings concerning anti-money laundering checks. It found that Caesars had not carried out the adequate source of fund checks on customers.
The commission’s report included several examples indicating that Caesars had not adequately communicated with its customers, despite knowing that some were on low salaries and had emptied their savings. In one case, a gambler who had previously self-excluded went on to lose £240,000 (£299,000) over 13 months.
Commission continuing to hand out large fines
The £13m penalty comes just a few weeks after it fined BetWay £11.6m for failing to prevent money laundering. The disciplinary action also follows the commission’s announcement of new VIP program restrictions on Wednesday.
will continue to scrutinize the VIP offerings of both land-based and online facilities
In a public statement published on the UKGC website, chief executive Neil McArthur maintained that the commission will continue to investigate VIP schemes to see whether they serve customers appropriately. He warned that it will continue to scrutinize the VIP offerings of both land-based and online facilities.
McArthur added: “In recent times the online sector has received the greatest scrutiny around VIP practices, but VIP practices are found right across the industry and our tough approach to compliance and enforcement will continue, whether a business is on the high street or online.”
Caesars now upping its game
According to the public statement, Caesars Entertainment UK has acknowledged the findings and accepted the regulatory settlement. This will include carrying out additional anti-money laundering training for staff.
Three senior personal management license holders at the company have since had to surrender their personal licenses. Caesars has now appointed new senior staff, including a senior compliance manager specifically responsible for safer gambling.
Caesars Online Casino Review
The casino company has also enhanced its compliance policies and procedures in response to the investigation findings. The £13m recovered from the operator will go towards the UK’s national strategy to reduce gambling harm.